Managing Risk by

Growing Highly Reliable People, Processes, & Places

What I Bring

I work for and with firms looking to unleash a new competitive edge with HRO as a genuine, sustainable value. By working organizations through full change management effort, from strategy (external) to implementation (internal), I guide them to reinvent operational and performance management systems which leads to a holistic transformation by aligning operations to strategy. I establish, train, and lead collaborative leadership teams by bridging silos organization-wide.

HRO Expertise

Creating a culture that embrace High Reliability principles internally and externally, from the board room to the shop floor and across company’s contract management and supply chain processes.

MANUFACTURING

Optimize manufacturing footprint by developing a clear strategy and using the right technical and operational philosophies including Lean Six Sigma, Continuous Improvement, Root Cause Analysis, and Agile processes.

CUSTOMER EXPERIENCE

Deliver superior customer service through innovative service designs that supports customer acquisition and retention while enhancing productivity, cost management, and profitability.

STRATEGIC INNOVATION

Innovate more rapidly and invest more wisely by optimizing R&D organization and processes, driving out complexity and prioritizing customer needs.

In today’s 100% Quality/100% On-Time-Delivery world, companies that live HRO principles THRIVE!

HIGH RELIABILITY ORGANIZATIONS ARE:

Pre-Occupied with Failure

Being highly reliable means having a group preoccupation to understand failure – before, during, and after it occurs

RESISTANT TO SIMPLIFICATION

Simplifying explanations for failures reduces the opportunity to fully understand through a willingness to dig for the root causes of problems.

AWARE & SENSITIVE TO OPERATIONS

Organization-wide attention to weak signals and early recognition of operational anomalies makes room for earlier and less costly solutions.

COMMITTED TO RESILIENCE

Experience makes for hardy organizations, ready and able to bounce back, tenaciously willing to improve.

READY TO DEFER TO EXPERTS

Expertise in details is found lower in the organization, closer to the potential failure. Hierarchy cannot trump expertise.

Get Started

You can use HRO principles to drive Your business. Let me show you how.

Differentiate from the crowd. Build a culture. Grow revenue. Reduce costs. Minimize risks.