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There’s a moment you see more and more now. Nothing explodes. No one pulls a fire alarm. But overnight a supplier changes terms, a platform pushes an update, a policy shifts, and suddenly everyone’s day is bent around something they didn’t choose and didn’t plan for. No crisis headline. Just another Tuesday. For years, my […]

I believe wholeheartedly in values. I respect them as one of the core components of an organization’s brand (ideology, values1) so much that they served as the basis of 8 years of consulting work at Brand Mother. Here’s the thing about values. You spend a tremendous amount of effort to identify which ones matter most.  […]