Posts & Podcasts
High Reliability Will Become the New Normal
Today's business environment... fast paced change, disruptive technologies, new business models, an emphasis on metrics, measures and analytics... is quickly coalescing into the new normal. This accelerated way of operating will impact all businesses moving forward....
The Five Habits of High Reliability Organizations
High Reliability Organizing Theory (HROT) uses an operational framework for unifying and leading a team to understand and manage risk, and to consistently improve operations, in order to dependably deliver on their commitments. HROs employs 5 habits to identify weak...
Definition: High Reliability Organization (HRO)
What is an HRO? Research by a variety of experts, including Karl Weick, Kathleen Sutcliffe, and Karleen Roberts amongst others has driven the evolution of our understanding over 3 decades. Here is a current definition to work from: A High Reliability Organization...
High Reliability Organizing: A Life or Death Need For PG&E
Pacific Gas and Electric (PG&E) has been in the news (1,2, 3) routinely over the last decade and not in a good way. This negative attention is due to several high-profile crises that have cost people their lives, their homes, and their communities… and run in the...
The Trouble With Values
I believe wholeheartedly in values. I respect them as one of the core components of an organization's brand (ideology, values1) so much that they served as the basis of 8 years of consulting work at Brand Mother. Here's the thing about values. You spend a tremendous...
My Mixtape of Leadership
There are as many "Leadership Lessons" as there are leaders reading and writing leadership books. We all want to know what will make the difference for our organization. And many of us want to share our hard-won lessons,...
The Epitome of Innovation, Strategy, and Guts
When I think about how a group of smart, driven, and visionary people accomplished the impossible 49 years ago, I marvel at what they achieved with the nascent technologies they used (i.e. silcon chips). Sometimes it makes today's innovation seem pedestrian or at...
Speaking Different Tongues – Getting to High Reliability
Collaboration, like innovation and entrepreneurial, gets bandied about in management books, articles, blogs as a key ingredient in the recipe of continuous improvement, growth, and high-reliability. And it is! But few organizations or leaders understand that...
Engineer Meets Human
Engineers and Humans. Destined to share the same world and yet look at it through very different lenses.
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